Privacy Policy
LumioTech LLC (“LumioTech,” “we,” “us,” or “our”) provides LumioTrack, an order and inspection management platform for NDT (Non-Destructive Testing) and industrial inspection companies (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request information about LumioTrack, or use the LumioTrack platform as part of a customer organization.
If you do not agree with the terms of this Privacy Policy, please do not access the site or use the Service.
1. Information We Collect
We may collect information about you in a variety of ways:
- Information you provide directly. This includes your name, email address, company name, phone number, and any message content when you fill out a demo request or contact form, or otherwise communicate with us.
- Account and platform data. If your organization is a LumioTrack customer, we (or your organization, as the platform operator for its own users) may process information you enter into the platform, including customer records, work order details, inspection data, and documents uploaded as part of your operation's use of the Service.
- Automatically collected information. When you visit our website, we may automatically collect certain information through cookies, log files, and similar technologies, such as your IP address, browser type, device information, pages visited, and the date and time of your visit.
2. How We Use Your Information
We use the information we collect to:
- Respond to demo requests, inquiries, and support questions
- Provide, operate, maintain, and improve the LumioTrack platform
- Communicate with you about updates, features, or changes to the Service
- Monitor and analyze usage and trends to improve the website and platform
- Detect, prevent, and address technical issues, fraud, or unauthorized access
- Comply with applicable legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers. We may share information with third-party vendors who perform services on our behalf, such as hosting, email delivery, and analytics, under obligations to protect that information.
- Within your organization. If you use LumioTrack as part of a customer organization, data you enter may be visible to authorized users within that organization, as configured by your organization's administrators.
- Legal requirements. We may disclose information if required to do so by law, or in response to valid requests by public authorities.
- Business transfers. If LumioTech is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For customer organizations using LumioTrack, data retention for platform records (such as work orders and inspection history) is governed by the agreement between LumioTech and that organization.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and support basic site functionality. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website and Service are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
9. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your information. To exercise these rights, please contact us using the information below. We will respond to verified requests in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website or Service after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- LumioTech LLC
- Mission Viejo, CA
- Email: info@lumio-tech.com
- Contact form: lumio-tech.com/contact